Terms & Conditions of Sale
1. Format of the Contract
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has confirmed the despatch of the goods ordered or advised you of any delay in the despatch of said goods and confirmed acceptance of the order. Once the Supplier does so, there is a binding legal contract between us.
1.3 By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, and we will apply to your card issuer for authorisation for a deferred payment (See 3.1 for definition of a deferred payment) but we retain the right to refuse your order due to any of the following conditions:
To minimise the risk of your order being refused please supply a valid e-mail address, a land line telephone contact number and a permanent address when filling out your account details.
Please note that first orders and high value orders may only be shipped to the address at which your payment method is registered.
1.4 The contract is subject to your right of cancellation (see below).
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, you will be notified by email of the expected delay and a new intended despatch date for your order. At this point you have the right to cancel your order if you are unsatisfied with the new intended despatch date. The cancellation must be in writing (an email from an email address held on our records that corresponds to this order is acceptable). The deferred payment on your card will be voided and thus no charge will be made.
2.3 Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you may be required to pay a delivery charge for the goods.
3.3 There will be no delivery until cleared funds have been received or a card payment has been fully authorised and released by the card issuer.
3.4 Payments shall be made by you without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
4.2 Orders placed before 4:00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:
4.4.1 Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.4.2 Sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.7 Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.
4.8 Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
4.9 Orders outside of the UK mainland may incur a charge for delivery depending on the items ordered.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.
6.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier\'s property;
6.1.2 not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier's behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
6.1.3 hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
6.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
6.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
6.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
6.2.3 you encumber or in any way charge any of the goods.
7.2 To exercise your right of cancellation, you must give written notice to the Supplier by letter or e-mail, at the address or e-mail address shown on the Contact page, giving details of any references relating this the order.
7.3 Any returned goods relevant to the cancellation must be authorised by the supplier and therefore assigned with a Return of Merchandise Authorisation (RMA) number.
7.4 Goods must remain in a resalebale and undamaged condition up to and including the point of inspection by our staff upon return. You must take reasonable care to ensure that the goods are not damaged in the meantime or in transit.
7.5 Goods must be returned to the address provided.
7.6 Once you have notified the Supplier that you are cancelling the contract and the Supplier is in receipt of the relevant goods, the Supplier will refund or credit you within 7 days for any sum that has been paid by you or debited from your credit card for the goods.
7.7 The cancellation of unwanted (and in a resalable condition) Original Equipment Manufacturer (OEM) goods may attract an additional charge of up to 30% of the cost of those goods. This is a cost that is charged by the distributors to us and therefore cannot be avoided. The charge may be deducted from the value of the credit note/refund.
7.8 You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned once sealed packaging is opened. This does not include Inkjet & Laser Toner products that have been remanufactured or are considered compatible.
8.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.
8.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier via the e-mail address or telephone number provided on the Contact page within 7 days.
8.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier via the e-mail address or telephone number shown in the Contact page, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.
8.5 The supplier must be contacted and the goods authorised for return with a Return of Merchandise Authorisation (RMA) number before any goods can be returned. Any goods returned to the supplier without an RMA number will be refused and returned to sender.
8.6 Evidence of the complaint or fault with the merchandise must be provided if requested by the Supplier before the goods can be authorised for return.
9.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.
9.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.